A pilot without predefined go/no-go criteria always 'works'. See how to structure a 30–90 day pilot that actually validates whether training will move your operation's KPIs.
A pharmaceutical distribution company decided to modernize field force training. They ran a 60-day pilot with 30 reps. Feedback was positive, completion rate was 94%, participant satisfaction was excellent. They approved expansion to the remaining 400 reps.
Six months later, field performance numbers hadn't changed.
The pilot had worked. The scale had failed. And the problem wasn't the technology or the content — it was how the pilot was structured from the start.
"Pilots are risky" is a common objection. But the real risk isn't in running the pilot — it's in running the wrong pilot.
Most training pilots fail at scale for three structural reasons:
1. They measure the wrong metrics — Completion rate and participant satisfaction are engagement metrics, not outcome metrics. A pilot that only measures engagement generates no evidence the program will work at scale.
2. They have no go/no-go criteria defined upfront — When success criteria are defined after results arrive, they inevitably get adjusted to justify the decision already made.
3. They test the content, not the system — What fails at scale is distribution logistics, local manager support, and operational integration — not the content.
Phase 1 — Scope (Week 1): Define a homogeneous audience (20–50 people), a specific critical front, a target KPI, and written go/no-go criteria before starting.
Phase 2 — Execution (Weeks 2–6): Launch with K2A's Management and Transformation pillars active. Monitor adoption weekly. Document operational barriers.
Phase 3 — Measurement (Weeks 6–10): Activate K2A's Insights pillar. Cross aptitude data with operational KPI data. Compare against a control group.
Phase 4 — Decision (Weeks 10–12): Apply go/no-go criteria. GO, CONDITIONAL, or NO-GO — all are valuable outcomes.
According to the Josh Bersin Institute, companies that structure pilots with explicit outcome criteria have 3x higher success rates at scale compared to engagement-only pilots.
ADT ran a 45-day controlled pilot with 40 field technicians before scaling to 600 professionals. KPI target: 20% reduction in post-installation technical calls. The pilot hit the criteria. Scale happened with confidence — and a documented ROI argument for the board.
Want the complete roadmap for structuring a pilot with go/no-go criteria for your critical front? In 15 minutes we can map the scope, target KPI, and measurement model for your context.
Tell us about your operation and we'll build the roadmap together.
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